Handling and Avoiding Common Deposit Errors
You have determined your budget, set your heart on playing your favourite Slot or Table Game, and have your credit card or another payment method at the ready. All you need to do is make a quick depo- hang on, that’s not supposed to happen!
Few things frustrate Canada’s real money online and mobile players than getting an error message or a lower account balance than expected when making a casino deposit. Not only does it mean losing precious time that could better be spent gaming, it can also come as a nasty surprise that kills the mood. Thankfully, the most common online and mobile casino deposit errors can be handled easily, and are simple enough to avoid by following a few handy tips.
Troubleshooting General Deposit Errors
While some common deposit errors are specific to certain payment methods, others are broader in scope, and are not necessarily dependent on your preferred payment method. Not all Canadian online casinos provide you with a full explanation when a deposit is declined.
The problem is sometimes as simple as having selected the incorrect payment method from the list of options, or having entered incorrect details or making a typo when completing the online deposit form. Make certain the deposit method you select matches the deposit method you are actually using, and that the requested details you are asked to provide are correct.
Troubleshooting Credit Card Errors
If you use a credit card to make a deposit at an online or mobile casino that accepts Canadian players, and your deposit is declined, it may be due to one of several reasons. You may have entered details from a card that has already expired, the payment or card billing details you provided to the casino may be incorrect, or you may have entered the incorrect CV2 security code.
Check that your credit card has not reached its expiry date. If your card is still within its period of use, check that you have supplied the correct payment details. If your details are correct, ensure that you have entered the correct CV2 code. Also known as a CCV code, it is the last three digits printed on the back of the card, usually on the strip provided for your signature, and online transactions cannot be processed without it.
It may also be that the issuer has blocked your card temporarily. If this is the case, you will need to contact the issuer and ask them to rectify the situation.
Troubleshooting e-Wallet Deposit Errors
e-Wallet online casino deposit errors are usually due to one of two factors. First, you may have entered the incorrect login details when approving the deposit; second, your e-wallet service may be temporarily unavailable due to a technical error.
Ensure you have entered the correct login details and password. If your login details are correct, contact your e-wallet service provider, or wait a few minutes before trying again.
Troubleshooting Prepaid Card Deposit Errors
Two common deposit errors that may occur if you use prepaid cards, vouchers, or virtual credit cards such as ecoVoucher, Paysafecard, or Neosurf are a deposit that does not go through, or a lower balance than expected.
Prepaid cards often come with a code, PIN number, or other reference number that must be entered correctly when making a deposit. Check that you have entered the correct number.
If your prepaid card deposit is approved, but your account balance does not quite match the amount you deposited, it is probably because a processing fee was charged. Avoid this problem in future by compensating for the fee when purchasing your prepaid card or when entering your deposit amount.
Deposit issues shouldn’t put a dampener on your gaming, and these troubleshooting tips should give you a helping hand. If you are really stuck, you can always contact the Support team of the casino you are playing at, or the banking service you are trying to use.